Privacy Statement

Oakwood Asia Pacific Ltd ("Oakwood") is dedicated to protecting your privacy and safeguarding your personally identifiable information. Oakwood is committed to using information about our guests in a responsible manner. Oakwood is committed to respecting your privacy and adhering to the principles of applicable data protection and privacy laws.

This Privacy Statement is an explanation of the information we collect, how we use it, and how the use of this information can benefit your experience on our web sites and digital publications and during your relationship with us. The information outlined below will assist you in making informed decisions while doing business with Oakwood.

In order to provide multiple access points to our services and products, Oakwood Asia Pacific Ltd operates directly, or through its affiliates or service providers, the following web sites www.oakwoodasia.comand www.globalinsider.info, and such other web sites as may be listed from time to time. In this Privacy Statement, Oakwood web sites or digital publications means web sites or digital publications which are owned, operated, managed or controlled by Oakwood, or the content of which is substantially provided by Oakwood.

Oakwood is fully committed to providing you with information about the collection and use of personally identifiable information furnished by, or collected from, visitors while using our web sites and services or accessing our digital publications. Oakwood collects information about guests and visitors to our web sites and digital publications so that we can provide an experience that is responsive to our guests' and visitors' needs.

METHOD OF COLLECTION OF INFORMATION

Oakwood does not collect personally identifiable information when you browse the Oakwood web sites or digital publications unless you voluntarily and knowingly provide such information to us. This means that we will not know your name, your email address, or any other personally identifiable information just because you browse the Oakwood web sites or digital publications unless you:

When we do need to collect personally identifiable information from you, we will ask you to voluntarily supply us with the information we need. Where appropriate, we may also ask your employer, relocation company, travel agency or other third parties (where such persons have made reservations, agreed to make payments, arranged for discounts, purchased services or are otherwise responding or interacting with us on your behalf, or if you use our services under a corporate or other commercial account) (collectively, “Your Agents”) to voluntarily supply us with the information we need, and we will, for such purposes, either seek confirmation from these third parties before collection that you have permitted them to disclose the information we need or limit the use of information collected to that which is necessary to effect any transaction (including bookings and reservations) that you require). For example, if you would like to make a reservation at one of our properties, we will ask you for information such as name, address, telephone number, email address, credit card number and room preference to process your reservation. We may collect this information directly from you by telephone, fax, email, at the counter, upon completion of an application or enrollment form, or through your use of our web sites or digital publications.

Information may also be collected as part of: (i) fulfilling reservation or information requests, (ii) registering for membership, (iii) submitting a job application, (iv) submitting a credit application, (v) responding to communications from us (e.g., surveys, promotional offers, or reservation confirmations), (vi) registering for, or responding to a subscription request for, our newsletter. We endeavor to collect information only with your knowledge and with your permission if necessary.

TYPES OF INFORMATION

The types of personally identifiable information that we collect may include your name, home, work and email addresses, telephone and fax numbers, credit card information, date of birth, gender, salary, identification / passport / social security / IATA number (in some instances), and lifestyle information such as room preferences, leisure activities, personal requirements, accompanying persons, any additional or particular information submitted during booking (including, without limitation, “Enhance Your Stay” related information) and other information necessary to fulfill special requests (e.g., health conditions that require special room accommodations).

Oakwood may also collect non-personally identifiable information about you, such as your use of our web sites or digital publications, communication preferences, travel habits, aggregated data relative to your stays, and responses to promotional offers and surveys.

You may be offered the choice not to submit your personal information or to decide what communications you want to receive from us. However, doing so may cause certain transactions to become affected. For example, not providing a name will prevent the processing of reservations.

USE OF INFORMATION

Oakwood will never sell your information to third parties or allow its use in any manner except for the purpose of facilitating or effecting transactions with Oakwood, permitting Oakwood to meet its contractual and regulatory obligations, or to ensure and promote the business relationship that you wish to establish with Oakwood.

Oakwood may disclose your information to others for that purpose in the following ways or circumstances:

If information is shared as mentioned above, we will limit the scope of information that is furnished to that which is necessary for the performance of the specific function. We may confirm personal information provided by you to us on applications or forms, or as a guest at one of our properties, with third parties such as your bank, employer, government entities, credit agencies or other businesses where you have an account or a credit card. Unless otherwise precluded by legal process, we require third parties to protect your personally identifiable information and abide by applicable privacy laws and regulations.

USE OF EMAIL

We will use your email address to send you a reservation confirmation and, if necessary, may use other information to contact you for processing the reservation. We may also use your email address to:

CONSENT

Where any information has been submitted by you or Your Agents which may be relevant for disclosure for any of the purposes or under any of the circumstances set out above in the section marked “Use of Information”, the submission of such information to us constitutes consent by you to our disclosure and use of such information for such purposes or under such circumstances, and consent to the handling of your information in accordance with the terms of this Privacy Statement.

Where any information has been submitted by you or Your Agents which may be relevant for disclosure for any of the purposes or under any of the circumstances set out above in the section marked “Use of Information”, the submission of such information to us constitutes consent by you to our disclosure and use of such information for such purposes or under such circumstances, and consent to the handling of your information in accordance with the terms of this Privacy Statement.

Oakwood strives to keep all our guests and visitors informed about Oakwood special offers and enhancements, and those offered by our strategic marketing partners. However, certain data privacy regulations may require us to obtain your permission before we send you information that you have not requested from us.

In some cases your permission will be implied from the nature of the service requested or transaction undertaken. For example, Oakwood may collect and use personally identifiable information provided by you or Your Agents to facilitate or effect transactions with Oakwood, or behavioral data or information collected in the aggregate. In addition, your permission will be deemed given for communications from us that are necessary to fulfill transactions and services that you request.

DATA TRANSFERS ACROSS INTERNATIONAL BORDERS

The nature of our business and our operations may require us to transfer your information, including personally identifiable information, to other group companies, properties, centers of operations, data centers or service providers that may be located in countries outside of your own. Although the data protection and other relevant laws of these countries may not be as comprehensive as those in your own country, Oakwood will take reasonable steps to ensure that your personally identifiable information is protected and handled as described in this Privacy Statement.

(Japan residents, please visit http://www.cas.go.jp/jp/seisaku/hourei/data/APPI.pdf for the Japan Personal Information Protection Act. For the EU Data Directive, please visit http://dsv.su.se/jpalme/society/eu-personal-privacy-directive.html).

ACCESS

It is Oakwood's intent and one of our missions to keep your personal information accurate, complete and up to date for the purposes for which it is used. To help us ensure that your personal information and preferences are accurate and complete, you can send in your request to correct, update, delete or deactivate your information either by emailing us or by contacting us by telephone or postal mail at the contact information listed below. Please provide your full name, street address and telephone number in your request.

To update or change your information or to opt out of receiving marketing materials:

1. Follow the directions on any marketing e-mail or other direct mail communication from us, or
2. Call (65) 6336 3600 or (65) 6336 3600, or
3. Send an email with your current contact information to brand@oakwoodasia.com, or
4. Send a request with your current contact information to:

Oakwood Asia Pacific Limited

Marketing Department
1 HarbourFront Place
#03-12 HarbourFront Tower One
Singapore 098633

Oakwood will take reasonable steps to implement your request to opt out. However, please note that due to production and mailing timelines, it may take around six weeks to implement the requested change and, until that change takes effect, you may still receive promotional information from us or our marketing partners.

Although we will cease using information you have asked to be deleted, occasionally, information that you request to be removed will be retained in certain files for a period of time in order to properly resolve disputes or to troubleshoot problems. In addition, some types of information may be stored indefinitely on back up systems or within log files due to technical constraints, or financial or legal requirements.

SECURITY

Oakwood recognizes the importance of information security, and is constantly reviewing and enhancing all technical, physical and logical security rules and procedures. After information reaches Oakwood, it is stored on a secure server that resides behind firewalls designed to block unauthorized access from outside of Oakwood. All Oakwood web sites and digital publications, and servers owned by Oakwood, have security measures in place to help protect your personally identifiable information against loss, misuse and alteration while under our control. Although guaranteed security does not exist either on or off the internet, we safeguard your information using both procedural and technical safeguards, including VeriSign Secure Server ID. The use of VeriSign's services allows for the use of Secure Sockets Layer (SSL), an encryption method used to help protect your data from interception and hacking while in transit.

COOKIES

Oakwood may use cookies, pixel tags or web beacons to obtain information while visiting our web sites or digital publications.

A cookie is a very small text file that is sent to your browser from a web server and stored on your computer's hard drive. It assigns the computer with a unique identifier, which in turn becomes your identification card whenever you return to an Oakwood web site or digital publication.

Cookies are designed to save you time because they help us provide a customized experience tailored just for you without having to remind us of your preferences each time you return to our web sites or digital publications. Oakwood cookies are not designed to damage your files, nor can they read information from other files on your computer hard drive.

Cookies also help us provide a personalized online experience in the following ways:

Oakwood cookies are limited to our web sites and digital publications only, and are not designed to follow you when traveling on the internet after leaving Oakwood web sites and digital publications. We track the usage of our web sites and digital publications in order to better meet your needs and to help make it easier for you to find information on our web sites and digital publications in the future. Please note that in addition to Oakwood cookies, various third parties may also place cookies on your computer's hard drive. Oakwood is not responsible for the presence or absence of third party cookies, or for the technological capabilities or practices employed by third parties in connection with third party cookies.

If you would prefer not to have the benefits of cookies, your internet browser or other third party software on your workstation can be adjusted to treat cookies in different ways. Depending upon the type of browser you are using, you may be able to configure your browser so that: (i) you are prompted to accept or reject cookies on an individual basis; or (ii) you may be able to prevent your browser from accepting any cookies at all. You should refer to the supplier or manufacturer of your web browser for specific details about cookie security. However, you should also understand that rejecting cookies might affect your ability to perform certain transactions on our web sites and digital publications and our ability to recognize your browser from one visit to the next.

WEB BEACONS

Oakwood also uses pixel tags, sometimes called web beacons, to count how many people visit certain web pages. Information collected from invisible pixels is used and reported in the aggregate and does not contain personally identifiable information. In some cases, if you choose, you may configure your e-mail (or your email may already have been configured) to avoid accessing remote images – please consult your email service provider or email client/software technical support for these options or configurations. Oakwood may use this information to improve marketing programs and content.

Oakwood and our email service provider also use pixel tags to:

LINKS TO OTHER WEB SITES AND DIGITAL PUBLICATIONS

In order to anticipate your needs, Oakwood provides links to other web sites and digital publications for your convenience and information. Oakwood is not responsible or liable for any content presented by or contained within any third party web site or digital publication, including, but not limited to, any advertising claims or marketing practices. Please note that while Oakwood will protect your information on Oakwood web sites and digital publications, we cannot control and will not be responsible for the privacy policies of third party web sites and digital publications, including web sites and digital publications owned or controlled by independent franchisees or third party owners of properties that may use the name of an Oakwood brand, or web sites and digital publications not controlled or authorized by Oakwood. Third party web sites and digital publications that are accessed through links on our web sites or digital publications have separate privacy and data collection practices and security measures. We have no responsibility or liability for the practices, policies and security measures implemented by third parties on their web sites and digital publications. We recommend that you review the privacy statements and policies of linked web sites and digital publications to understand how those web sites and digital publications collect, use and store information.

Some of the Oakwood sites may use a reputable third party to present or serve the advertisements that you may see on our web pages. These third party ad servers may use cookies, web beacons, clear GIFs or similar technologies to help present such advertisements and to help measure and research the advertisements' effectiveness. The use of these technologies by these third party ad servers is subject to their own privacy policies and is not covered by our privacy policy.

CO-BRANDED PAGES AND THIRD PARTY SERVICE PROVIDERS

Portions of the Oakwood web sites and digital publications are operated by third party service providers. These third party service providers may place cookies on your computer in order to store information or your account login.

Our agreement with such third party service providers requires the information to be kept confidential and disclosed only to those of their employees who require such access in the course of their assigned duties. Oakwood may change such third party service providers at any time and from time to time, and will transfer stored information to the new third party service providers subject to similar restrictions.

CHILDREN

Oakwood does not seek to obtain, nor does it wish to receive personally identifiable information directly from minors; however, we cannot always determine the age of persons who access and use our web sites or digital publications. If a minor (as defined by applicable law) provides us with his/her data without parental or guardian consent, we encourage the parent or guardian to contact us to have this information removed and to unsubscribe the minor from any future Oakwood marketing communications.

CONTACT US

Oakwood takes its user privacy concerns seriously.

If you have any comments or questions regarding Oakwood's data privacy practices or this Privacy Statement, or if you wish to update your information or modify your communication preferences, or if you do not wish to receive any more marketing communications from Oakwood, please contact us at:

Oakwood Asia Pacific Limited
Marketing Department
1 HarbourFront Place
#03-12 HarbourFront Tower One
Singapore 098633

Email: brand@oakwoodasia.com
Telephone: ( 65 ) 6336 6900 or ( 65 ) 6336 6900
Fax: (65) 6336 8300

To help us better attend to your needs, please describe in as much detail as possible your inquiry or request.

UPDATES

Oakwood reserves the right to revise, supplement, amend or modify this Privacy Statement or any of our other policies or practices at any time and in any manner whatsoever without prior notice. Updated versions of this Privacy Statement will be posted to our web sites and digital publications and date stamped so that you are always aware when such Privacy Statement was last updated.

EFFECTIVE DATE

This Privacy Statement is effective with respect to all data that we have collected since January 1, 2010.